Terms and Conditions 

Last Updated: August, 2026

Welcome to Daviva Shoes (“we,” “us,” or “our”), accessible at https://davivashoes.co.ke/. These Terms and Conditions govern your access to and use of our website, services, and online purchases. By accessing our site or purchasing products from us, you agree to be bound by these Terms and Conditions and our associated policies.

1. Account Creation & Eligibility

• • Age Requirement: By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
  • Account Security: If you create an account on our store, you are responsible for maintaining the confidentiality of your username and password. You agree to accept responsibility for all activities that occur under your account.
  • Accuracy of Information: You agree to provide current, complete, and accurate registration, payment, and shipping details for all purchases made on our site.

2. Products & Pricing

• • Product Descriptions: We make every effort to display the colors, features, and sizes of our footwear as accurately as possible. However, actual colors may vary depending on your device’s screen settings.
  • Pricing Currency: All prices displayed on our website are in Kenyan Shillings (KSh / KES) and are inclusive of applicable taxes, unless stated otherwise.
  • Price Changes: We reserve the right to modify prices, update product descriptions, or discontinue items at any time without prior notice.
  • Errors & Omissions: In the event that a product is listed at an incorrect price or with incorrect information due to a typographical error, we reserve the right to cancel or refuse orders placed for that item.

3. Orders & Payments

• • Order Acceptance: Receiving an order confirmation email or message does not signify our final acceptance of your order. We reserve the right to accept, decline, or limit your order for reasons such as stock unavailability, payment processing issues, or suspected fraud.
  • Payment Methods: We accept payments via M-Pesa, credit/debit cards, and other approved payment gateways. Payments must be cleared prior to dispatching your order.
  • Order Cancellation: You may request to cancel your order prior to dispatch by contacting our customer support team immediately. Once an item has been dispatched with a courier, the order cannot be canceled and falls under our Returns & Refund Policy.

4. Shipping & Delivery

• • Delivery Scope: We arrange delivery across Kenya through verified courier partners and parcel services.
  • Delivery Timelines: Estimated delivery times provided during checkout are guidelines, not guarantees. While we endeavor to meet dispatch targets, delay caused by third-party couriers, weather, or transit disruptions are beyond our direct control.
  • Risk of Loss: Risk of loss and title for products pass to you upon delivery of the items to the designated recipient address or collection point.

5. Returns, Exchanges, and Refunds

All returns, exchanges, and refund claims are governed strictly by our dedicated [Returns and Refund Policy]. To be eligible for a return or exchange, items must be unworn, in original packaging, and reported within 7 days of receipt.

6. Intellectual Property

All content on this website—including text, graphics, logos, images, shoe photographs, software code, and overall design—is the intellectual property of Daviva Shoes and is protected by local and international copyright laws. You may not copy, reproduce, distribute, or create derivative works from our content without explicit written authorization from us.

7. Prohibited Uses

You agree not to use our website or its content:

• • For any illegal or unauthorized purpose under Kenyan law.
  • To upload or transmit viruses, malicious code, or perform automated data scraping.
  • To place false, fraudulent, or speculative orders.
  • To impersonate another individual or misrepresent your affiliation with any person or entity.

8. Limitation of Liability

• • Service Availability: Our website is provided on an “as is” and “as available” basis without warranties of any kind, express or implied.
  • Indirect Damages: Daviva Shoes shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services or products.
  • Maximum Liability: To the maximum extent permitted by applicable law, our total liability for any claim arising out of your purchase or site usage shall not exceed the total amount paid by you for the product in question.

9. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the Laws of the Republic of Kenya. Any disputes arising from these terms or your use of the website shall be resolved through good-faith informal negotiations first. If unresolved, disputes shall fall under the exclusive jurisdiction of the courts of Kenya.

10. Amendments to Terms

We reserve the right to update, modify, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the site following any posted changes constitutes acceptance of those updates.

11. Contact Us

For questions regarding these Terms and Conditions or store operations, please contact us:

• • WhatsApp / Phone: 0725379543
  • Email: Davivashoes@gmail.com
  • Store Address: Mombasa Road, Syokimau. Nairobi, Kenya.
  • Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM EAT