Privacy Policy

Last Updated: August, 2026

At Daviva Shoes, accessible from https://davivashoes.co.ke/, the privacy of our visitors and customers is of utmost importance to us. This Privacy Policy document contains types of information that is collected and recorded by Daviva Shoes and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect information to provide better services to all our users. We collect data in two ways:

• • • • Information You Give Us Directly: When you create an account, place an order, or subscribe to our newsletter, we collect personal information such as your full name, email address, physical shipping address, and phone number.

• • • • Information Collected Automatically: As you navigate our website, we may collect technical information, including your IP address, browser type, operating system, and the pages you visit on our site. This is collected through “cookies” to help us understand site usage and improve your shopping experience.

 

2. How We Use Your Information

We use the information we collect to operate and maintain our website and fulfill your orders:

• • • • Order Fulfillment: To process your purchases, manage payments, and coordinate with courier services for delivery.
      • Communication: To send you order confirmations, shipping updates, and respond to your customer support inquiries.
      • Personalization: To remember your preferences (like your cart items or account settings) so you don’t have to re-enter them.
      • Marketing & Promotions: If you have opted-in, we may send you occasional emails or messages about new arrivals, sales, and special collections. You can opt out of these at any time via the link in the email.
      • Security & Fraud Prevention: To protect our website and users from unauthorized access or fraudulent activity.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we do share data with trusted third-party service providers who assist us in operating our website and conducting our business:

• • • • Payment Processors: To securely process your transactions (e.g., M-Pesa, card payments).
      • Logistics & Delivery Partners: To deliver your orders to your specified location.
      • Analytics Providers: To help us understand how customers interact with our site so we can improve usability.
      • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order).

 

4. Cookies and Web Beacons

Daviva Shoes uses “cookies” to optimize your experience. Cookies are small data files stored on your device that help us recognize you when you return to our site. You can choose to disable cookies through your individual browser options, though doing so may prevent you from using certain parts of our website (such as the shopping cart).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our website uses Secure Socket Layer (SSL) technology, ensuring that your sensitive information (such as personal data) is encrypted and protected during transmission. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your data.

6. Your Data Rights

You have the right to:

• • • • Access: Request a copy of the personal information we hold about you.
      • Correction: Request that we correct any inaccurate information.
      • Deletion: Request that we delete your personal data from our records (subject to legal obligations to retain order history for tax/accounting).
      • Opt-out: Withdraw your consent for marketing communications at any time.

 

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this page periodically for any changes.

9. Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us: